Where are your coffees roasted?
All our coffees are freshly roasted in our roastery in Bali, using precise roast profiles designed to highlight each origin’s unique flavor and character.
Are your coffees 100% Arabica?
We source only high-quality 100% Arabica beans from selected Indonesian origins such as Flores, Gayo, and Kintamani ETC— as well as a few international origins for special editions and also we have single origin Robusta from Pupuan, Bali and we can offer blend 70% Arabica : 30% Robusta for Indonesian Kopi Susu Based for your best deal.
Do you roast to order?
Yes! All our coffees are roasted to order to ensure maximum freshness. We typically roast and ship within 1–2 business days after your order is confirmed.
How long will the coffee stay fresh?
Whole beans are best enjoyed within 4–6 weeks after roast date, while ground coffee should be consumed within 2–3 weeks. Always store it in a cool, dry place away from direct sunlight.
Do you grind the coffee before shipping?
Yes, if you prefer! You can choose your grind size (espresso, pour-over, moka pot, French press, etc.) when ordering. But we always recommend whole beans for best freshness.
What’sthe difference between your espresso roast and filter roast?
No, you can check out as a guest, but creating an account makes Our Espresso Roast is roasted slightly longer for deeper sweetness and body — ideal for machines or moka pots.
Our Filter Roast is lighter, highlighting clarity, acidity, and aroma — perfect for pour-over or Aeropress brews.
tracking easier.
Are your beans single origin or blends?
We offer both!
• Single Origin: highlights the distinct flavor of one region (e.g. Bali Kintamani, Flores Bajawa).
• Signature Blends: carefully crafted combinations for balance and consistency in espresso.
Do you offer decaf coffee?
Yes, we occasionally feature decaf options depending on stock availability. Please check our shop or contact us to confirm current offerings.
Can I visit your roastery?
Yes, visitors are welcome by appointment! You can book a roastery visit or cupping session through our contact page or WhatsApp.
Do you supply cafés or businesses?
Absolutely. We partner with cafés, restaurants, and offices through our wholesale program. You can learn more on our “Wholesale” page or reach out for a custom quote.
How do you ensure coffee quality?
We roast in small batches, using precise temperature control and regular cupping to maintain consistency and quality in every roast.
Do you offer brewing tips or training?
Yes! We love helping people brew better coffee. You can find guides on our social media, or contact us for private training or barista workshops.
What payment methods do you accept?
We accept bank transfers, credit/debit cards, and e-wallets (depending on your region). All transactions are processed through secure payment gateways to ensure your data stays safe.
Can I pay via manual bank transfer?
Yes! After placing your order, simply select “Bank Transfer” at checkout. You’ll receive our bank details and can upload your payment proof for verification.
Do you offer Cash on Delivery (COD)?
Currently, we don’t offer COD. All payments must be completed before your order is processed and roasted.
Is my payment information secure?
Absolutely. We use encrypted and verified payment systems. Your card and personal information are never stored or shared.
Do you issue invoices for wholesale or corporate orders?
Yes, we can provide official invoices for wholesale or B2B orders. Just include your business details when placing the order or contact our team directly.
Where do you ship from?
All orders are roasted and shipped fresh from our roastery in Bali (or insert your city if different). We roast daily to ensure your coffee arrives at peak freshness.
Do you ship nationwide?
Yes! We ship to all major cities and regions across Indonesia. For remote areas, delivery times may vary depending on courier coverage.
Do you offer international shipping?
Yes, we do! We can ship worldwide using reliable international couriers. Shipping costs and delivery times vary by destination — contact us for a custom quote.
How long does delivery take?
• Local Bali area: 1–2 business days
• Major cities (Jakarta, Surabaya, etc.): 2–5 business days
• International orders: 7–14 business days
(Times may vary depending on courier performance and location.)
How can I track my shipment?
Once your order is shipped, we’ll send you a tracking number via email or WhatsApp. You can use it to monitor your delivery status anytime.
How much is the shipping fee?
Shipping fees depend on your location and total package weight. You’ll see the calculated fee at checkout before completing your order.
What if my package is delayed or lost?
Don’t worry, contact our customer care team with your order number and tracking info. We’ll coordinate with the courier to resolve it and ensure your coffee reaches you safely.
Do you offer free shipping?
Yes! We occasionally offer free shipping promotions for certain order amounts or subscription plans. Follow our social media or newsletter for updates.
How does the coffee subscription work?
You choose your favorite coffee, set how often you want it delivered (weekly, bi-weekly, or monthly), and we’ll send freshly roasted coffee straight to your door — automatically, without needing to reorder.
Can I change my subscription anytime?
Yes! You can update your coffee selection, grind size, quantity, or delivery schedule anytime through your account or by contacting our support team.
How do I pause or cancel my subscription?
You can pause or cancel your subscription anytime before the next billing date. Just log into your account or reach out to us, no hidden fees or penalties.
WillI get the same coffee every delivery?
It’s up to you! You can choose a fixed coffee profile or opt for our Roaster’s Choice plan — where we send a new origin or roast profile each delivery, curated by our roasters.
When will my coffee be roasted and shipped?
All subscription orders are roasted to order, usually within 1–2 business days — and shipped immediately after roasting for maximum freshness.
Do subscribers get any perks or discounts?
Yes, subscribers enjoy exclusive pricing, early access to limited releases, and special offers throughout the year.
Do you offer wholesale pricing for cafés, restaurants, or offices?
Absolutely! We provide competitive wholesale pricing for partners who share our passion for quality coffee. Whether you need beans for a café, hotel, or workspace, we’ve got you covered.
What’s the minimum order for wholesale?
Our standard minimum order starts at 12 kg per coffee type, but we can adjust based on your business size and frequency.
Do you provide private label or custom roasting services?
No, we don’t. Our product was have many QC before hit the market, to make sure you receive only best quality product from our Roastery, you can choose our product that’s suits for your busniness.
Can you help with equipment or barista training?
Yes, we love supporting our partners! We can help with brew setup, equipment sourcing, barista training, and brewing recipes to ensure consistent quality in your cup.
How long does it take to receive a wholesale order?
We usually roast and dispatch wholesale orders within 2-3 business days after payment confirmation. Delivery times may vary depending on location and quantity.
How do I apply for a wholesale partnership?
Simple !, you can go tap our wholesales menu on home pages, and get ready to order, but first, please register to our website to get best offer of wholesales option, but if you had any special request you can also text our Customer Care and catch up with us.
How can I contact your customer service team?
You can reach our Customer Care team via WhatsApp, email, or direct message on our social media channels. Our team is available Monday to Saturday, from 9 AM to 6 PM.
How long does it take to get a response?
We usually reply within 24 hours during business days. If you message us outside working hours, please allow some extra time, we’ll get back to you as soon as possible.
I need help with my order, what should I do?
Please provide your order number, name, and a short description of the issue (plus any photos if needed). This helps us resolve your case faster.
Can I change or cancel my order after it’s placed?
Orders can only be changed or canceled before they are processed or shipped. Once the order has been dispatched, it can no longer be canceled, but you may still request a return according to our return policy.
What if I receive the wrong or defective item?
We’re so sorry about that! Please contact us within 48 hours of receiving your order and provide photos/videos of the item. Our team will assist you with a replacement or refund.
How do I check the status of my order or shipment?
Once your order is shipped, you’ll receive a tracking number via email or WhatsApp. You can use it to monitor your shipment in real time.
What payment methods do you accept?
We accept various secure payment methods including bank transfer, credit/debit cards, e-wallets, and online payment gateways (depending on your region).
Do you offer international shipping?
Yes, we do! Shipping fees and delivery times vary depending on the destination. Please contact us for more details before placing an international order.
How do you handle customer complaints?
We take customer satisfaction seriously. If you’re not happy with our service or product, please contact us directly, we’ll review the case and do our best to resolve it quickly and fairly.
How can I give feedback or suggestions?
We love hearing from our customers! You can send feedback via email or DM. Every message helps us improve and serve you better.
My product isn’t working, what should I do?
Please make sure the product is used according to the user manual. If the issue persists, contact our support team and include photos or videos showing the problem.
Is there a user guide for the product?
Yes, a user guide is included in the packaging or available on our product page. You can also request a digital version via WhatsApp or email to our customer service team.
My product arrived damaged, what should I do?
Please contact us within 48 hours of receiving the item and provide unboxing photos/videos showing the condition of the product. Our team will verify and assist with a replacement according to our return policy.
I’ve tried the troubleshooting steps, but the issue remains.What’s next?
Send us detailed information about the issue along with photos/videos and your order number. Our support team will help arrange further assistance, repair, or replacement if needed.
What are the requirements to request a return?
Products can be returned if they are defective, damaged upon arrival, or sent incorrectly. Items must be in their original condition, complete with packaging and proof of purchase.
How long do I have to request a return after receiving the product?
Returns must be requested within 3 calendar days after the item is delivered (depending on store policy).
Who covers the return shipping cost?
If the issue is on our side (wrong item, manufacturing defect, or damaged product), we will cover the return shipping. If it’s due to a change of mind, the customer will be responsible for the shipping fee.
How long does the refund or replacement process take?
The verification and replacement process usually takes 3–7 business days after we receive the returned product at our warehouse.
Are all products eligible for return?
Some products cannot be returned, such as:
• Discounted or clearance items
• Customized or personalized products
• Items that have been used or are not in their original condition.
Trending Product
- From Rp 425.000
- From Rp 425.000
- Unit price
- per
100 % Bajawa, FloresOrigin : Mokuvoka Village, Bajawa NTTVarietal : Lini SProcess : Wet Hulled
- From Rp 315.000
- From Rp 315.000
- Unit price
- per
70 % Ulian Village, KintamaniOrigin : Ulian Villagae, Kintamani, BaliVarietal : Typica, Lini S,Process : Fully Washed 30 % Robusta Pupuan, TabananOrigin : Pujungan Village, Pupuan, TabananVarietal : Mixed VarietyProcess...
- From Rp 235.000
- From Rp 235.000
- Unit price
- per
100 % Robusta Pupuan, TabananOrigin : Pujungan Village, Pupuan, TabananVarietal : Mixed VarietyProcess : Honey Process