Refund policy
1. My product isn’t working, what should I do?
Please make sure the product is used according to the user manual. If the issue persists, contact our support team and include photos or videos showing the problem.
2. Is there a user guide for the product?
Yes, a user guide is included in the packaging or available on our product page. You can also request a digital version via WhatsApp or email to our customer service team.
3. My product arrived damaged, what should I do?
Please contact us within 48 hours of receiving the item and provide unboxing photos/videos showing the condition of the product. Our team will verify and assist with a replacement according to our return policy.
4. I’ve tried the troubleshooting steps, but the issue remains. What’s next?
Send us detailed information about the issue along with photos/videos and your order number. Our support team will help arrange further assistance, repair, or replacement if needed.
5. What are the requirements to request a return?
Products can be returned if they are defective, damaged upon arrival, or sent incorrectly. Items must be in their original condition, complete with packaging an proof of purchase.
6. How long do I have to request a return after receiving the product?
Returns must be requested within 3 calendar days after the item is delivered (depending on store policy).
7. Who covers the return shipping cost?
If the issue is on our side (wrong item, manufacturing defect, or damaged product), we will cover the return shipping. If it’s due to a change of mind, the customer will be responsible for the shipping fee.
8. How long does the refund or replacement process take?
The verification and replacement process usually takes 3–7 business days after we receive the returned product at our warehouse.
9. Are all products eligible for return?
Some products cannot be returned, such as:
• Discounted or clearance items
• Customized or personalized products
• Items that have been used or are not in their original condition.